Right of withdrawal

Right of withdrawal

Consumers have a fourteen-day right of withdrawal.
We do not cover return shipping costs! In the event of a cancellation, the buyer bears the return shipping costs.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (Le Petit Trésor, return@le-petit-tresor.com ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but you are not obligated to do so.

To comply with the cancellation period, it is sufficient for you to send your notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will only refund the payments made for the product, but not the delivery costs. You must return the goods to us promptly and, in any event, no later than fourteen days from the date on which you notify us that you have cancelled this contract. For this refund, we will use the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs earlier.

The goods must be returned to us promptly, but no later than fourteen days from the date on which you notified us of your cancellation of this contract. This deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period. We will bear the costs of returning the goods. You are only liable for any loss of value of the goods if this loss of value is due to unnecessary handling of the goods that was not necessary to check their quality, properties, and functioning.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

Example: Sample cancellation form

(If you want to withdraw from the contract, please fill out this form and send it back.)

  • To: Haltermann; Am Hodenberger Deich 36, Bremen, Germany; Email: return@le-petit-tresor.com
  • I/we hereby revoke the contract I/we have concluded for the purchase of the following goods/services:
  • Ordered on ()/received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if notification is made on paper)
  • Date